Privacy Policy

Last updated: 11 November 2026

This policy explains how Index Jewellery collects, uses and protects personal information when you visit indexjewellery.com, place an order, request a viewing or a bespoke commission, or subscribe to our letters.

Who we are

Index Jewellery is a Goldberg Richardson Limited company. The controller of your personal information is Goldberg Richardson Limited, a company registered in Ghana. Official address: Tumu Street, Kanda, Accra, Ghana. Registration number: CS230622019. Tax Identification Number (TIN): C0030922801.

Ghana Data Protection Commission registration details will be added once available.

Contact: info@indexjewellery.com. Reserve and concierge enquiries: concierge@indexjewellery.com.

This policy is given under the Ghana Data Protection Act, 2012 (Act 843). Because we offer shipping to the United Kingdom and the European Union, the UK GDPR or the EU GDPR may also apply.

Information we collect

We collect the information you choose to give us, and some technical information created when you use the site:

Orders. Your name, email address, phone number, delivery address, order details and payment confirmation. Card details are entered with our checkout and payment providers and are not stored by us. Checkout is run through Hostinger and our online store. Your card or other payment method is handled by our payment providers (such as WooCommerce payment gateways).
Viewing and concierge requests. Your name, email address, preferred location and message.
Bespoke commissions. Your name, email address, the type of piece, an indicative budget and a short description of your idea.
Newsletter. Your email address and, if you choose to give it, your first name.
Reviews. If you leave a product review, your name, email address, rating and review text.
Technical data. Your IP address, browser type and basic usage data, collected through cookies and similar technologies, and through ordinary hosting and security logs.

How we use your information, and our lawful bases

To process and fulfil your orders, including shipping and delivery. Basis: performing our contract with you, and our legal obligations.
To respond to viewing requests, concierge enquiries and bespoke commissions. Basis: taking steps at your request towards a contract, or our legitimate interests in answering enquiries, and consent where Act 843 requires it.
To send order confirmations, shipping updates and customer-service messages. Basis: performing our contract with you.
To send our newsletter and marketing emails, only where you have consented. Basis: consent, which you may withdraw at any time.
To publish a review you have chosen to submit, and to manage that review. Basis: your request and our legitimate interests in displaying customer reviews, and consent where Act 843 requires it.
To prevent fraud and keep the site and our customers secure. Basis: our legitimate interests, and legal obligations where they apply.
To meet our legal, tax and regulatory obligations in Ghana and abroad. Basis: legal obligation.
Optional cookies and analytics, only with your consent. Basis: consent.

Marketing

We send marketing emails only if you have consented, for example by subscribing to our newsletter. Letters are sent through Hostinger Reach, normally twice a week. Every marketing email includes a valid physical postal address (Goldberg Richardson Limited, Tumu Street, Kanda, Accra, Ghana) and a clear unsubscribe link. You can also unsubscribe by writing to info@indexjewellery.com. Opt-outs are honoured within 10 business days. We do not sell your information.

Cookies

We use essential cookies to run the site, remember your cart and keep the site secure. Optional analytics and marketing cookies are set only after you choose to accept them in our cookie banner, and not before. You can change your choice at any time through the cookie banner or your browser settings.

We share information only where it is needed to run the service or where the law requires it:

Couriers, to deliver your order.
Checkout and payment. Hostinger, which provides our checkout, and our payment providers (such as WooCommerce payment gateways), which handle your payment. We do not store your card details.
Website hosting. Hostinger, to run this site.
Email and marketing. Hostinger Reach, to send our newsletter, only where you have subscribed.
Legal authorities, where required by law or to protect our rights.

We do not sell personal information.

International transfers

Because we ship worldwide, and because our hosting, checkout and email providers may process information outside Ghana, your information may be transferred to and processed in other countries, including the destination country of your order. Where the UK GDPR or the EU GDPR applies, we use appropriate safeguards, such as the providers’ standard contractual clauses or the equivalent. We also take reasonable steps to protect your information to a standard consistent with Act 843 during such transfers.

How long we keep it

Order records: for the period required by Ghanaian tax and accounting law.
Viewing, concierge and bespoke enquiries: 24 months after the last meaningful contact, unless an order or commission is opened or a longer legal period applies.
Newsletter details: until you unsubscribe.
Reviews: for as long as the review remains published, or until you ask us to remove it, unless we need to keep it longer to deal with a complaint or legal claim.
Cookies and technical logs: for the period set by the cookie, the provider, or our security needs.

Your rights

Under the Ghana Data Protection Act, 2012 (Act 843) you can ask us to:

give you access to the personal information we hold about you;
correct inaccurate or incomplete information;
delete your information, subject to legal retention duties;
object to, or restrict, certain uses of your information.

Where the UK GDPR or the EU GDPR applies, you also have the rights those laws give you, including data portability and the right to withdraw consent. We respond to verified requests within 30 days. Where the GDPR applies we respond within one month.

To use any right, email info@indexjewellery.com. You may also complain to Ghana’s Data Protection Commission. If the UK GDPR or the EU GDPR applies, you may also complain to the UK Information Commissioner’s Office (ICO) or to your local data protection authority in the EU.

Children

This website is not directed at children under 18, and we do not knowingly collect personal information from them. If you believe a child has sent us information, contact us and we will delete it.

Security

We use HTTPS and other reasonable technical and organisational measures to protect personal information against unauthorised access, loss or misuse. No online service is completely secure, so please do not send us sensitive information by ordinary email or through a general website form.

Changes to this policy

We may update this policy and will post the updated version here with a new “Last updated” date.

Contact

Questions or privacy requests should be sent to info@indexjewellery.com, or for reserve and concierge enquiries to concierge@indexjewellery.com, or in writing to Goldberg Richardson Limited, Tumu Street, Kanda, Accra, Ghana.

Index Jewellery is a Goldberg Richardson Limited company.